How Frumzi Protects Your Data
A plain-language look at what we collect during signup, verification and payments, how long we keep it, and how to ask us to delete it.
Data, Verification and Your Rights as a Frumzi Player
Last updated: September 2, 2026
This page goes beyond a general policy summary. It explains, step by step, what information we collect when an Irish player registers, verifies an account or moves money through cards, Revolut or crypto, how long that data stays on file, and exactly how you can access, correct or delete it.
What We Collect When You Register
Opening an account with Frumzi means giving us your full name, date of birth, home address, email and mobile number. We use these to confirm you are 18 or older, which Irish law requires before any real-money play, and to keep your account tied to one identity. We also log your device type, browser and IP address automatically, mainly to detect fraud and to make sure the site displays correctly on your phone or laptop.
Verification Documents We Ask For
Before a first withdrawal, or sooner if our systems flag unusual activity, we ask for documents that prove who you are and that the payment method belongs to you. This is standard across regulated gambling markets and mirrors the checks Irish banks run.
- A passport or driving licence showing your name, photo and date of birth
- A recent utility bill or bank statement confirming your address
- A selfie holding your ID, used only to match the photo
- A photo of the card used to deposit, with the middle digits and CVV covered
- A Revolut app screenshot or statement showing the account holder name
- Confirmation that a crypto wallet address is under your control, usually a small test transaction or signed message
Payment Data by Method
| Method | Data We Process | Data We Never Store |
|---|---|---|
| Visa / Mastercard | Card holder name, last 4 digits, transaction amount and timestamp | Full card number, CVV, PIN |
| Revolut | Account holder name, transaction reference, amount in EUR | Your Revolut login or app passcode |
| Bitcoin, Ethereum, Tether | Wallet address, transaction hash, deposit and withdrawal amounts | Private keys or seed phrases, which we never ask for |
| Apple Pay | Device token confirmation and transaction amount | Your Apple ID password |
| Bank Transfer | Account holder name, IBAN, transaction reference | Online banking credentials |
How Long We Keep Your Information
Account and transaction records are typically retained for a set period after your last activity or account closure, in line with anti-money laundering obligations that apply to gambling operators serving the Irish market and with standards the Gambling Regulatory Authority of Ireland expects operators to meet. Verification documents are stored securely and are not reused for marketing. Support tickets and chat logs are kept only as long as needed to resolve a dispute or comply with a legal request, after which they are removed from active systems.
Your Rights Over Your Data
- Access: request a copy of the personal data we hold on you
- Correction: ask us to fix inaccurate details such as an old address
- Erasure: request deletion of data we are not legally required to keep
- Restriction: ask us to pause certain processing while a query is resolved
- Portability: request your data in a format you can move elsewhere
- Objection: opt out of marketing communications at any time
- Withdrawal: withdraw consent for optional data uses without affecting core account function
To use any of these rights, contact our support team through live chat or email and confirm your identity. We aim to respond within 30 days. Some requests, particularly erasure, may be delayed if we are still under a legal obligation to retain records tied to a transaction or an open regulatory enquiry.
Who We Share Data With
We share data with payment processors to complete deposits and withdrawals, with identity verification providers to confirm documents are genuine, and with regulators or law enforcement where we are legally required to respond to a lawful request. We do not sell player data to third-party marketers.
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For related detail, see the full Terms and Conditions, our Payments page for cashier timing and limits, and Responsible Gaming for the tools mentioned above. When you are ready, you can register with your details protected under the practices described on this page.