Climb the Frumzi VIP Club as You Play

We built the VIP Club around a simple idea. A player who deposits in euro through Revolut on a Tuesday evening and one who tops up with Bitcoin before a Champions League night should both feel looked after, but a player who does this every week for a year deserves something extra. That extra comes in the form of tier progression: entry, mid and top, each one unlocking a different level of service and recognition.

The Three Tiers, in General Terms

We keep the exact mechanics, thresholds and reward values inside your account rather than publishing them here, because they can be adjusted for fairness and because your own status is personal to you. What we can describe is the shape of the programme.

• Entry tier: every registered player who plays regularly starts here. Expect standard promotional access, our usual customer support and a first taste of what loyalty recognition feels like at Frumzi.
• Mid tier: reached through consistent play over time. Players at this level typically see quicker responses from support, more regular promotional touches and occasional personal outreach from our team.
• Top tier: reserved for our most engaged players. This is where the relationship becomes genuinely personal, with a dedicated point of contact, priority handling on withdrawals and invitations to promotions that are not advertised publicly on the site.

Movement between tiers is based on your play pattern over a rolling period, not a single big session. A modest player who logs in most weeks can climb steadily. A player who deposits a large amount once and disappears for months will not outrank them. That is intentional. The VIP Club rewards consistency, not just volume.

What Changes as You Move Up

Beyond the headline perks, tier progression tends to affect the small things that make a real difference during a session. Faster live chat queueing. A support agent in Dublin business hours or overnight who already has context on your account. Occasional free spins on selected slots timed around your usual play, rather than a blanket offer sent to every player on the database. None of this is guaranteed cash back or a fixed percentage: we deliberately avoid quoting numbers here because tier benefits are calibrated per account and can be reviewed from time to time.

How Withdrawals and Payments Fit In

One practical benefit that grows with tier is how your withdrawals are handled. Entry tier players go through our standard verification and payout process across Visa, Mastercard, Revolut, Apple Pay, Bitcoin, Ethereum, Tether or bank transfer. As you move up, that process is not shortcut on security, but it is prioritised, meaning your requests are looked at sooner in the queue once the usual checks are complete. If you want the full detail on how deposits and withdrawals work day to day, that is covered separately rather than repeated here.

A Note on Responsible Play Within the VIP Club

Loyalty rewards are meant to add a bit of warmth to play you were already choosing to do, not to encourage you to chase a tier. We set deposit limits, session reminders and self-exclusion tools the same way for every player regardless of tier, and our team keeps an eye on account patterns rather than only on how much is being wagered. If gambling stops feeling like entertainment, Problem Gambling Ireland offers free, confidential support on 089 241 5401 or at https://www.problemgambling.ie/. You must be 18 or over to hold a Frumzi account or take part in the VIP Club.

Related pages worth a look: our Bonus page explains the welcome offer that often marks a player's first step toward entry tier, Promotions covers the ongoing offers that VIP players tend to see more of, and Payments breaks down every deposit and withdrawal method available in euro. If you are ready to start building your own VIP history, you can register here in a few minutes.