The Rules Behind Every Game at Frumzi

Who can open an account

An account with Frumzi is open to individuals aged 18 or over who are resident in Ireland and who can pass our identity checks. We ask for a full legal name, date of birth, residential address and a valid form of ID before any withdrawal is processed. One account per person, per household, per payment method. Duplicate accounts, whether opened to claim a bonus twice or to work around a self-exclusion, are closed and any pending balance is void.

We reserve the right to ask for a utility bill, a bank statement or a selfie with ID at any point, not only at withdrawal. This is standard verification practice across the industry and it protects the account holder as much as it protects us.

Bonus wagering conditions

Frumzi's welcome package pairs a deposit match with free spins on selected slots. The exact match percentage, spin count and minimum deposit are shown on screen at signup and can change, so what you see on the promotions page at the time you register is what applies to your account. 18+, T&Cs apply.

• Bonus funds and free spin winnings carry a wagering requirement, shown before you opt in, that must be cleared before any related balance can be withdrawn.
• Not every game contributes equally to wagering. Live dealer tables and some jackpot slots may contribute less than standard video slots, or not at all.
• A maximum bet size applies while a bonus is active. Staking above that limit can void the bonus and any winnings tied to it.
• Bonuses expire after a set number of days shown in the offer terms. Unused bonus funds are removed from the account once that window closes.
• Withdrawing your own deposited funds while a bonus is active may cancel the remaining bonus balance, depending on the specific offer.

Withdrawal rules

Withdrawals are paid in euro back to the method used to deposit wherever that is possible. That includes Visa, Mastercard, Revolut, Apple Pay and bank transfer, as well as Bitcoin, Ethereum and Tether for players who fund their account with crypto. Card and bank withdrawals typically clear within a few working days once approved. E-wallet and crypto withdrawals move faster, often within hours, once verification is complete.

Every account has a first-withdrawal verification step. This is a one-time check, not a recurring hurdle, and it is the reason we ask for ID early rather than at the point you want your money out.

• Minimum and maximum withdrawal amounts are shown in the cashier and can vary by payment method.
• We may apply daily, weekly or monthly withdrawal caps depending on account status and verification level.
• Withdrawal requests can be cancelled by the player before processing begins, which returns the funds to the playable balance.
• Any bonus wagering still outstanding at the time of a withdrawal request is deducted or the request is queued until it clears.

Fair play and account integrity

Game outcomes on Frumzi come from certified random number generators supplied by our game providers, including Pragmatic Play, Evolution Gaming, NetEnt and Play'n GO among others. We do not alter round outcomes. Where a technical fault produces an incorrect result, whether in our favour or the player's, the round is voided and any stake returned.

Accounts found using bonus abuse techniques, bots, or coordinated play with other accounts to guarantee an outcome will have winnings voided and may be closed. We look at patterns, not single unlucky or lucky sessions, so a normal winning streak is never treated as a violation.

How we handle disputes

If a player disagrees with a decision on their account, the first step is our support team, available around the clock in English through live chat and email. Most disputes over a bonus calculation, a voided round or a delayed withdrawal are resolved at that stage once the account history is reviewed.

If a dispute cannot be settled directly, players in Ireland can raise the matter with the Gambling Regulatory Authority of Ireland (GRAI), which oversees gambling activity in this market. Any escalation of that kind should reference the account email and the date of the disputed transaction so it can be traced quickly.

Changes to these terms

We update these terms from time to time to reflect new payment methods, regulatory guidance or changes to our promotions. Material changes are flagged on this page and, where they affect an active bonus or a pending withdrawal, communicated directly to the account holder. Continued use of a Frumzi account after an update counts as acceptance of the revised terms.

For the numbers behind our current welcome offer, visit Bonus. For deposit and withdrawal timings by method, see Payments. For tools to manage your play, including limits and self-exclusion, see Responsible Gaming. Ready to open an account under these terms? Head to Register.